Search by phone, order, AWB, or ticket and show orders, scans, refunds, returns, and tickets.
Customers
Customer Care
Tickets, order context, WhatsApp history, call logs, missed calls, refunds, returns, and internal notes in one cockpit.
Customer Care Logic
Internal notes and customer-facing updates are separate. Only customer updates can trigger WhatsApp.
Missed, identified, unknown, follow-up pending, called back, ticket created, and ignored/spam states.
Caller ID and call-log capture wait until web lookup and ticketing are stable.