Finance ops

Refunds

Refund approval, payout method capture, customer-facing refund tracker, payout errors, and refund audit trail.

Refund Logic

Statuses

Error, pending, refunded, completed, and rejected states are settings-driven.

Methods

UPI ID, QR, account number, Shopify refund, and store credit determine required fields.

Messages

Existing customer refund language is preserved as editable templates.

Audit

Approval, payout, error, customer update, and completion become events.